Jeff Bezos video 'Everything I know' - ideas for climate, healthcare

I found this video by Jeff Bezos, Amazon's founder, that he made as part of his company's acquisition of Zappos. Found it via Mark Hurst's Good Experience Blog.

Good to watch, Bezos is a great innovator. In watching his short list of 'Everything I know', it struck me that his point that a company needs to innovate in behalf of its customers is a path that I think that companies need to do as part of solving the big problems of climate/energy and healthcare. His statement is that the customer does not always know the solution they need. You must listen to the customer, but also invest and invent in solutions for them. Those things that they are yet conscious of needing. Some of the business biggies have already started to do some of this, I think it just needs to accelerate.

On a second point, Amazon is moving one step closer to the total revamp of the retail industry that is needs but will be painful. In the next few years, we will see the same things that are happening to the newspaper industry happen in retail. The traditional channels will dry up quickly. This is going to be a painful change, like the news business, but necessary and right. It will be interesting to see the kinds of 'store fronts' that will be created by Amazon to support these shopping changes. Some neat ideas and innovations are clearly around the corner.